Shipping and Returns

SHIPPING

All orders are typically shipped within 24 hours. 

We offer "FREE SHIPPING" on all orders over $35. 

Discounted, flat-rate shipping of $4.99 for all other orders within the United States.

SHIPPING METHODS 

We ship all packages USPS Priority Mail to keep our prices low and we currently do not offer expedited shipping online. Most products are delivered by the USPS in 2-3 days. If you would like expedited shipping please contact us by phone 775-453-6870 or by email at info [..at..] truvibeorganics.com and we can arrange it for you at an additional fee. 

INTERNATIONAL ORDERS

We do ship internationally. Please contact us for shipping rates at info [..at..] truvibeorganics.com to let us know exactly what products and in what quantities you want to order so that we can calculate the proper international rates. For best international shipping rates we recommend ordering in quantities of 6 (6, 12, 18...) because that's how many we can fit into an international Flat Rate box. International Flat Rate costs are typically between $45-$65 per box of 6 products. We can also get much better rates on large quantities shipped by the pallet load. 

---------------------------------------------------------------------------------------------------------------------------------------------------  

RETURNS

Before returning any products please email us at info [..at..] truvibeorganics.com for return authorization and instructions. Please make sure to include your order number in the subject of your email. 

RETURN ORDERS

Any unopened and unused products may be returned to us for any reason within 30 days of purchase. The products returned must be in new undamaged condition.  For health reasons, any opened products are not returnable unless upon confirmation and permission from TruVibe Organics.  Similarly, any products where the labeling or packaging has been torn in such a way that the products are not resalable are also not returnable. Upon arrival of the returned products, a refund will be issued for the cost of the products, but not including any return shipping charges.

SATISFACTION GUARANTEE

If you are not happy or satisfied with your product purchase for any reason please contact us within 30 days of purchase to get a full refund.

CANCEL AN ORDER

If you wish to cancel an order after it has been placed but before it has shipped you will receive an immediate full and complete refund. If you wish to cancel an order after it has been shipped you may refuse delivery of the package so that it is sent back to us at no charge to you. Otherwise, you will have to return the order and pay for the return shipping charges. Once we receive it back we will then issue a refund for the full amount paid minus any shipping charges incurred. 

EXCHANGES

We do accept exchanges. To make an exchange the products must be returned to us new, unopened and in undamaged condition. Email us at info [..at..] truvibeorganics.com with your order number for detailed instructions. Customers are required to pay return shipping costs to get the product back to us and we will send the new/exchanged products back to you at no additional shipping fees.

Important: Customers are responsible for products that are lost in the mail when being returned.  Therefore, please be sure to properly insure your packages and keep the tracking number for reference until we have received the returned products. 

If you have any questions about our shipping and return policies please email us at info [..at..] truvibeorganics.com or call 775-453-6870.